Shipping policy

Here’s a draft Shipping Policy for Spirit of Adventure. Feel free to edit or adapt as needed for your business specifics (rates, carriers, countries, etc.).

Spirit of Adventure — Shipping Policy

Last Updated: [11-09-2025]

Welcome to Spirit of Adventure! This Shipping Policy outlines how we ship our products, estimated delivery times, shipping charges, and related customer information. By placing an order with us, you agree to the terms below.

1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

  • If an item is out of stock or there is any delay beyond this period, we will notify you via email, and you may choose to wait, modify, or cancel your order.

2. Shipping Destinations

  • We currently ship to [list of countries, e.g., USA, Canada, UK, EU, Nigeria, etc.].

  • For regions not listed at checkout, we may be able to arrange custom shipping—please contact us at [contact email] to check availability and pricing.

3. Shipping Methods & Carriers

We use reliable carrier partners, which may include local postal services or international couriers, depending on destination, package weight, and shipping speed chosen.

Available shipping options may include:

Method Estimated Delivery Time* Tracking Available
Standard / Economy ~ 7–21 business days (international); shorter for domestic or nearby regions Yes / Maybe depending on carrier
Expedited / Priority ~ 3–7 business days Yes
Express / Courier ~ 1–5 business days (for eligible locations) Yes

*Estimated delivery time starts from when the order is dispatched (after processing), not from the order date.

4. Shipping Costs & Charges

  • Shipping fees are calculated at checkout based on the weight of the items, the shipping method you select, and the destination address.

  • For orders above [a certain threshold amount] you may qualify for free shipping (if applicable—insert your threshold).

  • Import duties, customs fees, or taxes that may be charged by your country are not included in the purchase price or shipping charge. These are the responsibility of the recipient.

5. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email containing your tracking number and link (if provided by the carrier).

  • Tracking updates may take up to 24 hours to begin showing after the package has left our facility.

6. Delivery Issues / Delays

  • While we aim to deliver within the estimated time, delays may happen due to customs clearance, weather, or other issues beyond our control. We appreciate your patience in such cases.

  • If your package is significantly late (e.g., more than 10 business days beyond estimated delivery), please reach out to us at [contact email] with your order number — we’ll investigate and help resolve the issue.

  • If a shipping carrier marks an order as delivered but you have not received it, please first check around your property, with neighbors, or contact the carrier. If still unable to locate, we’ll work with you to trace it.

7. Lost or Damaged Items

  • If your order arrives damaged, or items are missing, please contact us within 5 business days of delivery with your order number, photos of the damaged item(s), and packaging. We will arrange a replacement or refund.

  • For lost packages, once the carrier confirms loss, we will issue a replacement or refund for the missing item(s).

8. Returns & Exchanges

  • (Optional section; adjust based on your store’s policy) See our Returns & Exchanges Policy [link to page] for details on how to return or exchange items. Returns are at your cost unless the item is defective or incorrectly shipped.

Thank you for shopping with Spirit of Adventure. Safe travels & happy exploring! 🧭